Terms and conditions

Terms and Conditions Castell Malgwyn lodge

Payment Policy – 50% deposit is required at time of booking with the balance to be paid 28 days before the start of your holiday. We will send you a reminder 35 days before by email. If the balance is not paid within 28 days of the start of your holiday we will cancel your booking and cannot refund your deposit.

Cancellation/No show policy – If you fail to arrive for your holiday without giving notice we cannot give a refund at that late stage. If more than 48 hours’ notice is given we may at our discretion offer an alternative date suitable to you, subject to availability. We can only change the booking once and the alternative must be taken within 12 months of the original holiday. In the event of cancellation of booking by us; if we are unable to provide the booked holiday we will refund in full.  We strongly advise you to take out the appropriate travel insurance so you can have peace of mind that your costs will be covered should you need to cancel your holiday for any reason.

Group bookings – We are a small quiet lodge and welcome families, couples and single people. 

Code of conduct - We seem to be in the middle of nowhere but we do have neighbours who we really like and we are keen not to intrude on the peace of the valley. We ask guests to keep the noise down to a minimum after 10.00. We do not allow amplified music. If this rule is contravened, then we reserve the right to ask noisy/disruptive guests to leave. Parents are responsible for children under 16 and must supervise them at all times.

Liability- When you submit a booking via our online reservation system you will receive an automatically generated summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation to be sent by email or by post following a deposit being received.

Arrivals and Departures – Only guests of the original booking are allowed to stay on site. Any extra guests will only be permitted to stay on site at the owner’s discretion. 

Check in is after 1600

Check out before 1100

Parking and property – Free parking is available adjacent to the lodge and cars are parked at owner’s risk. We accept no responsibility for any losses or damage that may occur to your car or any property whilst at Castell malgwyn lodge. Please do not park on the grass outside the lodge. 

Breakages and damage – Accidents do happen and please let us know if anything is broken or damaged, we hope not to charge but reserve the right to do so if larger costs are involved.

Rubbish and Recycling – All rubbish and recycling should be sorted appropriately and placed in our recycling bins. Please wash and squash as we have to dispose of the rubbish and recycle ourselves.

Dogs – We do allow up to two dogs.

Smoking – No smoking policy applies to all our Pods, Camp Kitchen and site. Your cooperation is appreciated.

Fire pits/BBQ’s – A fire pit/BBQ is provided, logs we provide a bag of fire wood for you to use in the wood burner inside or the fire pit outside. If you require additional wood there is a garage up the road with a good supply. 

Complaints – If a problem arises during your stay please let us know as we would really like to resolve it as soon as possible. If in the unlikely event, you do wish to complain later you can contact us by phone or email and we will try to resolve any issue as soon as possible.